Shipping & Returns

Shipping

We make every effort to use recycled packaging materials where possible. All items are posted within 2 business days and usually via Australia Post* therefore may take up to ten days for delivery however more often than not it will be much earlier.

Shipping costs are available prior to purchase by adding items to your cart and entering your location details in the cart. Please note Free Shipping for orders over $150 excludes large items over 5kg actual or cubic weight.

If a package is returned to us marked un-deliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.

Returns

Our aim is to achieve 100% satisfaction with all items purchased. If for whatever reason you are not happy with your purchase please return within 7 days of receiving your order and we will issue a store credit. Please contact us via contact us page prior to returning the goods.

Items being returned need to be done so at your own cost.  Returned items must be in its original packaging and in original condition in order to comply with our returns policy. Original and return charges for shipping cannot be refunded.

Unfortunately there are no exchanges or returns offered for sale items.

Damaged goods – We take great care in our packaging process therefore it should be unlikely that our goods arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.

*Please note unfortunately there are some areas in Australia that we are just not able to deliver to:

StatePostcodeSuburb
SA5701WOOLUNDUNGA
WA6740DRYSDALE RIVER
WA6740MITCHELL PLATEAU
WA6740OOMBULGURRI
WA6740KALUMBURU
WA6740PRINCE REGENT RIVER
WA6740WYNDHAM
WA6743WARMUN
WA6743CAMBRIDGE GULF
WA6743LAKE ARGYLE
WA6743DURACK
WA6743GIBB
WA6743KUNUNURRA
TAS7151HEARD ISLAND
TAS7151DAVIS
TAS7151MAWSON
TAS7151MACQUARIE ISLAND
TAS7151MCDONALD ISLANDS
TAS7151CASEY